Comprehensive Guidance On Online Banking Solutions Of Wells Fargo Bank USA

 Wells Fargo Online® and the Wells Fargo Mobile® app may not be available in Spanish for all customers, and some products, services, and communications might only be provided in English.

1. Availability can be influenced by your mobile carrier's coverage area. Standard message and data rates from your mobile carrier may apply.

2. To use Zelle® through Wells Fargo Online® or Wells Fargo Business Online®, enrollment is necessary. Terms and conditions apply. A U.S. checking or savings account is required to access Zelle®. Transactions between users who are enrolled usually happen within minutes. For your safety, Zelle® should only be used to send money to friends, family, or trusted individuals. Neither Wells Fargo nor Zelle® provides purchase protection for payments made via Zelle®—for instance, if you do not receive the item you paid for or if it does not match the description or your expectations. Payment requests to individuals not already enrolled with Zelle® must be sent to an email address. To send or receive money with a small business, both parties need to be enrolled with Zelle® through their financial institution’s online or mobile banking platform. For further details, refer to the Zelle® Transfer Service Addendum to the Wells Fargo Online Access Agreement. Standard message and data rates from your mobile carrier may apply. Account fees (such as monthly service or overdraft fees) may apply to Wells Fargo accounts used with Zelle®.

3. Enrollment in Wells Fargo Online® Wires is subject to eligibility criteria, and terms and conditions apply. Applicable fees for outgoing or incoming wire transfers may apply unless waived by your account's terms. Standard message and data rates from your mobile carrier may apply. For more information, please see the Wells Fargo Online Access Agreement and your account fee disclosures for additional terms, conditions, and limitations.

4. Sign-up may be necessary. Availability could be influenced by your mobile carrier's coverage area. Standard message and data rates from your mobile carrier may apply.

5. Online Statements require an Adobe® Acrobat® PDF reader. The duration for which Online Statements can be viewed and downloaded varies by product: up to 12 months for auto loans; up to 2 years for credit cards, home equity lines of credit, and personal loans and lines of credit; and up to 7 years for deposit accounts, home mortgage accounts, and trust and managed investment accounts. You can find the specific availability of product statements online in Wells Fargo Online® under Statements & documents. Availability may be influenced by your mobile carrier's coverage area. Standard message and data rates from your mobile carrier may apply.

Investment And Insurance Products Are:

Not Insured by the FDIC or Any Federal Government Agency

Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate

Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

Investment products and services are provided through Wells Fargo Advisors. Wells Fargo Advisors is a trade name for Wells Fargo Clearing Services, LLC (WFCS) and Wells Fargo Advisors Financial Network, LLC, both Members of SIPC, which are separate registered broker-dealers and non-bank affiliates of Wells Fargo & Company. Zelle® and the related marks are owned by Early Warning Services, LLC, and are used here under license. Wells Fargo Bank, N.A. Member FDIC. PM-09122025-6472590.1.1 LRC-0224.

What Will I Need To Enroll?

- ATM/debit or credit card number or Wells Fargo account or loan number

- Social Security or Tax ID number

- Access to your email

- Your current telephone number

How Do I Access My Wells Fargo Accounts Online?

You can log in from your desktop or mobile device. After enrolling, you’ll get an email confirmation, and then you can sign in to manage your accounts.

What Should I Do If My Password Is Suspended?

For your security, we may suspend your access to Wells Fargo Online. To regain access, you’ll need to set up a new password. For added security, we also suggest changing your username after you sign in. If you don’t have the necessary information to create a new password through Wells Fargo Online, please contact Online Customer Service at 1-800-956-4442.

How Do I Change My Username And/Or Password?

Log in, and select Change Username or Change Password from the menu. Create a unique username and password for Wells Fargo Online that you haven’t used elsewhere. We recommend memorizing your username and password instead of writing them down.

How Can I Change Or Add Another Email Address, Phone Number, Or Mailing Address?

Just log in to Wells Fargo Online® and go to Update Contact Information to check your email addresses, phone numbers, and mailing addresses.

If your new address is outside the United States, please call us at 1-800-956-4442.

For those who receive electronic delivery of brokerage statements and documents, you'll need to log in to Wells Fargo Online. Click on the Brokerage tab and go to Document Delivery Preferences under Customer Service to update the email address for your notifications.